Refund & Cancellation Policy

Last Updated: [18/05/2025]

At printnpick.com, we strive to ensure customer satisfaction with every purchase. Please review our refund and cancellation policy below:

1. Refund Timeframe

  • Processing Time: Refunds are typically processed within 15–30 business days after initiation.

2. Refund Methods

  • Prepaid Orders: Refunds will be processed via direct bank transfer to the original payment method.
  • COD Orders: Customers will need to provide their bank details or UPI ID to receive the refunds.

3. Return Refusals

  • Returns may be declined if the item appears used, damaged, or spoiled, unless the damage occurred during delivery.

4. Defective Products

  • If you’ve received a defective item, please email unboxing videos and photos to our team via the App or Website. Our Customer Experience Team will be happy to assist.

For Apparels - Exchange/Return Policy

We want you to be happy with your printnpick.com purchase!

  • We offer free 7-day no-questions-asked returns/exchanges on both Prepaid and COD orders.
  • Shipping charges are not refundable for any orders.

Steps to Initiate a Return/Exchange:

  1. Contact Us: Email us at support@printnpick.com with your order ID, phone number, and the reason for exchange/return. Kindly also add images & videos wherever required.
  2. Return the Product: You will need to send the product back to us, and once we complete the quality check, the exchange/return will be processed. Additionally, we will refund you the shipping amount in terms of store credit, with a maximum amount cap of ₹150. You will need to share the shipping invoice with us.
  3. Processing Time: Please allow us 7 days to process all returns and exchanges once we receive the product back.
  4. Condition of Returned Items: Please ensure that returned items are unworn and undamaged. If the product fails the quality check, your request won't be processed.
  5. Refund Details: 
  • Prepaid Orders: You'll get a refund on your original payment mode within 10-15 working days after the shipment is back to us and the quality check is completed.
  • COD Orders: You'll receive a refund on the selected payment mode within 15–30 working days.
  • Sale/Discounted Products: Products purchased on Sale/Discounts are only applicable for exchanges and not returns.

For Stickers & Wall Decor

We maintain a less than 1% defect/error rate. However, if there is an issue with your order, contact us, and provide a photograph that indicates a problem.

For Quality Issues:

  • We need a Proper Photograph.

For Missing Items in Order:

  • We require an Unboxing Video.

Photograph/Unboxing videos help us investigate the issue, only after which we can give you a resolution.

In case of Quality Issues/Defects:

  • We will reproduce any defective items after verifying the issue. Since each sticker is freshly made for you, we do not allow returns for reasons unrelated to quality.

For example, we cannot refund or reproduce your order if you decide you do not want it or prefer a different product.

The Most Important Aspects of Our Returns & Refund Policies:

  • We must be contacted within 12 hours from the delivery of any defects.
  • We require you to submit a photograph that indicates the problem.
  • We will pay for shipping and provide a shipping label if a return is required.
  • We will reproduce or refund your order within 5 days if we verify that we made an error.
  • We will use the original production time and shipping method when reproducing an order.
  • All sales are final.

Return Charges and Refunds

  • Refund Fee (Post-RTO): A flat fee of ₹100 will be deducted only if you request a refund after your order has been returned to us (RTO). This fee is charged once per order, regardless of the number of items.
  • Shipping Charges: Shipping charges are non-refundable.